Friday, November 1, 2019

Formal and Informal email. B1 GROUP


Formal-and-informal-email-phrases

Image result for email

GREETINGS

Formal

•    Dear Sir/ Madam,
•    Dear Sir or Madam,
•   To whom it may concern: (especially AmE)
•    Dear Mr/ Ms Jones,
•    Dear Dr Smith,

(note: First names are NOT used. Using Miss or Mrs to address a woman is not appropriate, as you 
don’t know whether she’s married or not)

Informal

•    Hi Dennis,
•    Hello Claire,
•    Dear Mum,

(note: salutations are followed by a (,) comma, exception: ’To whom it may concern:’)


REASON FOR WRITING / REPLYING

Formal

•    I am writing to make a reservation/ to apply for the position of…/ to confirm my booking/ to 
ask for further information about …
•    I am writing with regard to the sale of …/ to the complaint you made on 29th February
•   Thank you for your e-mail of 29th February regarding the sale of… / concerning the conference 
in Brussels.
•     …

Informal

•    Just a quick note to invite you to…/ to tell you that…
•    This is to invite you to join us for...
•   Thanks for your e-mail, it was wonderful/great to hear from you.
•     I wanted to let you know that / tell you about / ask you if…


MAKING A REQUEST / ASKING FOR INFORMATION

Formal

•    Could you please let me know if you can attend … / if you are available for a meeting on 12th 
December?
•    I would appreciate it if you could please send me a brochure/ if you could please reply within 
two days.
•   Could you possibly arrange a meeting with the Logistics Manager?
•    I would also like to know if there are any swimming pools in your area.
•    Please let me know how much the tickets cost.



Informal

•   I was wondering if you could come and see me sometime next week.
•    Would you mind coming early to help me clear up the place?
•    Do you think you could call Jerry for me?
•    Can you call me/ get back to me asap? (as soon as possible)



OFFERING HELP / GIVING INFORMATION

Formal

•   We are happy to let you know that your article has been selected for publication.
•   I am glad to inform you that we will be holding our annual conference in Brussels on 20 
September 2014.
•   We regret to inform you that the show has been cancelled due to bad weather conditions.
•   We are willing to arrange another meeting with the CEO.
•   We would be glad to send you another statement if necessary.
•    Please do let me know if I can be of further assistance.
•   Should you need any further information/assistance, please do not hesitate to contact us.



Informal

•   I’m sorry, but I can’t make it tomorrow. (= I can’t come tomorrow.)
•   I’m happy to tell you that John and I are getting married next month.
•    Would you like me to come early and help you clear up the place?
•    How about I come and help you out?
•    Do you need a hand with moving the furniture?


COMPLAINING

Formal

•    I am writing to express my dissatisfaction with… / to complain about…
•   I regret to say that I was not completely satisfied with the room you provided us.
•   We regret to inform you that your payment is considerably overdue.
•   I would like to receive a full refund and compensation for the damages.
•   I am interested to hear how your company can compensate us for the distress we suffered.

Informal

•    I’m sorry to say that you’re late with the payments.
•    I hope you won’t mind me saying that the place you’d recommended to us wasn’t as nice as we’d 
expected.



APOLOGIZING

Formal

•   We would like to apologize for any inconvenience caused.
•    Please accept our apologies for the delay.
•   Please let us know what we can do to compensate you for the damages caused.
•    We will make sure that this will not happen again in the future.
•    I am afraid I will not be able to attend the conference.

Informal

•    I’m sorry for the trouble I caused.
•    I apologize for the delay.
•    I promise it won’t happen again
•    I’m sorry, but I can’t make it to the meeting.


ATTACHING FILES

Formal

•   I am attaching my CV for your consideration.
•    I am sending you the brochure as an attachment.
•   Please see the statement attached.
•   Please find attached the file you requested.
•    I am afraid I cannot open the file you have sent me.
•    Could you send it again in … format?



Informal

•   I’m attaching/sending you the holiday photos.
•    Sorry, but I can’t open it. Can you send it again in … format?

ENDING

Formal

•    I look forward to hearing from you.
•    I look forward to hearing when you are planning to visit our town.

Informal

•    Hope to hear from you soon.
•    I’m looking forward to seeing you.



CLOSING FORMULA

Formal

•   Yours faithfully, (when you start with Dear Sir/ Madam,)
•   Yours sincerely, (when you start with the name e.g. Dear Ms Collins)
•   Sincerely Yours, (AmE)
•    Sincerely, (AmE)
•    Yours Truly, (AmE)



Informal

•    Love,
•    Thanks,
•    Take care,
•    Yours,
•    Best regards, (semi-formal, also BR)

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